Outage in Virtru
Issues Accessing Secure Share
Resolved MajorIncident Report
We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page.
We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/23/2025 04:55PM
This incident has been resolved.
MONITORING
7 months ago - at 04/23/2025 03:59PM
A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.
IDENTIFIED
7 months ago - at 04/23/2025 03:30PM
We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page.
We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.
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