Outage in Virtru

Issues Accessing Secure Share

Resolved Major
April 23, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page. We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.
Components affected
Virtru Secure Share
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/23/2025 04:55PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/23/2025 03:59PM

A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.

IDENTIFIED about 2 months ago - at 04/23/2025 03:30PM

We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page.

We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.

Latest Virtru outages

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System generated emails not sending - about 2 months ago
Hosted Gateway Delivery Delays - 4 months ago
Some Users Reporting Issues Decrypting in Secure Reader - 4 months ago

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