Outage in Virtru
System generated emails not sending
Resolved Major
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Outage Details
We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including:
- Verification emails
- Activation Emails
- Secure Share Emails
The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways.
The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives.
We'll provide another update as soon as we have one.
Components affected
Virtru Secure Email Clients Virtru Secure Reader Virtru Secure Share Virtru Control CenterLatest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/24/2025 01:21PM
This incident has been resolved.
MONITORING
2 months ago - at 04/23/2025 10:43PM
Everything is operational, but we are continuing to monitor the situation.
MONITORING
2 months ago - at 04/23/2025 10:10PM
Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal.
IDENTIFIED
2 months ago - at 04/23/2025 09:56PM
We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including:
- Verification emails
- Activation Emails
- Secure Share Emails
The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways.
The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives.
We'll provide another update as soon as we have one.
Latest Virtru outages
Some system generated emails are not being delivered - 10 days ago
GCP Outage - 22 days ago
Hosted Gateway Messages not being delivered currently - about 1 month ago
Secure Share File Upload Issues - about 1 month ago
Issues Accessing Secure Share - 2 months ago
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