Outage in Virtru
System generated emails not sending
Resolved MajorIncident Report
We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including:
- Verification emails
- Activation Emails
- Secure Share Emails
The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways.
The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives.
We'll provide another update as soon as we have one.
Components affected
Virtru Secure Email Clients Virtru Secure Reader Virtru Secure Share Virtru Control CenterNeed to monitor Virtru outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/24/2025 01:21PM
This incident has been resolved.
MONITORING
10 months ago - at 04/23/2025 10:43PM
Everything is operational, but we are continuing to monitor the situation.
MONITORING
10 months ago - at 04/23/2025 10:10PM
Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal.
IDENTIFIED
10 months ago - at 04/23/2025 09:56PM
We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including:
- Verification emails
- Activation Emails
- Secure Share Emails
The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways.
The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives.
We'll provide another update as soon as we have one.
Latest Virtru outages
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System Outage - 3 months ago
O365 Secure Reply Issue - 3 months ago
O365 Add-in: Upstream Microsoft 365 Outage - 4 months ago
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