Outage in Virtru

Secure Share File Upload Issues

Resolved Minor
May 28, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating. No other products or services are impacted. We'll provide another update as soon as we have one.
Components affected
Virtru Secure Share
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/28/2025 08:37PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/28/2025 07:41PM

A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.

IDENTIFIED about 1 month ago - at 05/28/2025 07:15PM

We're also seeing sporadic errors when decrypting Secure Share files.

We are actively working to resolve the issue

INVESTIGATING about 1 month ago - at 05/28/2025 06:48PM

We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating.

No other products or services are impacted. We'll provide another update as soon as we have one.

Latest Virtru outages

Some system generated emails are not being delivered - 10 days ago
GCP Outage - 22 days ago
Hosted Gateway Messages not being delivered currently - about 1 month ago
System generated emails not sending - 2 months ago
Issues Accessing Secure Share - 2 months ago

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