Some system generated emails are not being delivered

The issue has been resolved. All systems have returned to normal and are performing as expected.

If you continue to experience issues, please open a ticket at support.virtru.com

We deployed several changes last night to help prevent or side-step issues with Barracuda. Performance seems to have improved, but we continue to closely monitor the situation.

We are continuing to investigate the issue and explore alternate solutions while waiting to hear back from Barracuda.

We'll provide another update in the morning (EST) at the latest.

We are continuing to investigate the issue while we wait to hear back from Barracuda.

We’ve received reports of some system-generated emails from Virtru.com not being delivered. Most traffic is going through successfully, but it appears Barracuda is rejecting some of these messages. We’ve reached out to Barracuda to get this resolved as quickly as possible. If you are a Barracuda customer, we also recommend opening a ticket with them: https://www.barracuda.com/support/contact

This issue primarily impacts email activation/verification for client-side Virtru products (Gmail Extension, Secure Reader, Outlook Add-in & Control Center) as well as Secure Share emails.

We’ll continue to provide updates as we have them.