Outage in Virtru

Issues activating Google Accounts on Virtru iOS

Resolved Minor
August 25, 2025 - Started 3 months ago - Lasted about 11 hours
Official incident page

Incident Report

We've received reports of users unable to activate Google email accounts in the Virtru for iOS app. We are actively working to resolve this issue and will provide another update as soon as possible. No other products or types of accounts are impacted at this time.
Components affected
Virtru Secure Email Clients

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/26/2025 02:35AM

This incident has been resolved.

MONITORING 3 months ago - at 08/26/2025 01:21AM

The fix has been published and Google email accounts are able to activate.

IDENTIFIED 3 months ago - at 08/25/2025 09:16PM

We've deployed a potential fix and are awaiting Google approval. We are doing everything we can to get the approval expedited.

We will provide another update by tomorrow morning (Tuesday, August 26th) unless we have one sooner.

IDENTIFIED 3 months ago - at 08/25/2025 05:57PM

We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.

IDENTIFIED 3 months ago - at 08/25/2025 03:41PM

We've received reports of users unable to activate Google email accounts in the Virtru for iOS app.

We are actively working to resolve this issue and will provide another update as soon as possible.

No other products or types of accounts are impacted at this time.

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