Outage in Virtru

AWS Outage

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 9 hours
Official incident page

Incident Report

There was a large AWS outage earlier this morning. Most Virtru services remained active during the outage, but we did notice slightly higher error rates across some services, such as searching users in the Control Center. AWS has deployed patches and seems to be coming back online. We continue to closely monitor the situation. If you experienced issues with Virtru earlier today, please try again. If you continue to experience issues, please contact Virtru Customer Support.

Components affected

Virtru Secure Reader Virtru Control Center

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 06:48PM

This incident has been resolved.

MONITORING 4 months ago - at 10/20/2025 01:05PM

All services appear to have returned to normal. We will continue to monitor the situation to ensure this is fully resolved.

MONITORING 4 months ago - at 10/20/2025 10:16AM

There was a large AWS outage earlier this morning. Most Virtru services remained active during the outage, but we did notice slightly higher error rates across some services, such as searching users in the Control Center.

AWS has deployed patches and seems to be coming back online. We continue to closely monitor the situation. If you experienced issues with Virtru earlier today, please try again. If you continue to experience issues, please contact Virtru Customer Support.

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