Outage in Virtru

O365 Add-in: Upstream Microsoft 365 Outage

Resolved Minor
October 29, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

Incident Report

Microsoft is experiencing an outage that is impacting Outlook OWA (and possibly Desktop). Users are reporting intermittent issues accessing OWA. The outage seems to also prevent all Add-ins (including Virtru) from loading. As a result of this upstream issue with Microsoft, users may be unable to access Virtru in Outlook. No other Virtru products are impacted at this time. We are closely monitoring the situation.
Components affected
Virtru Secure Email Clients

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 10/29/2025 08:41PM

The incident has been resolved. If you continue to experience issues, please contact Support.

MONITORING 23 days ago - at 10/29/2025 07:31PM

According to Microsoft, services are beginning to return to normal. Real time updates from Microsoft can be found here: https://azure.status.microsoft/en-gb/status

IDENTIFIED 23 days ago - at 10/29/2025 05:59PM

We continue to monitor the Microsoft outage. More information can be found here: https://azure.status.microsoft/en-gb/status

IDENTIFIED 23 days ago - at 10/29/2025 04:50PM

Microsoft is experiencing an outage that is impacting Outlook OWA (and possibly Desktop). Users are reporting intermittent issues accessing OWA. The outage seems to also prevent all Add-ins (including Virtru) from loading. As a result of this upstream issue with Microsoft, users may be unable to access Virtru in Outlook.

No other Virtru products are impacted at this time. We are closely monitoring the situation.

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