Outage in Virtru

System Outage

Resolved Major

November 21, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting all core services.

Components affected

Virtru Corporate Website Virtru Secure Email Clients Virtru Secure Reader Virtru Secure Share Virtru Hosted Gateway Virtru Google Drive Virtru Control Center Virtru New User Provisioning & Payments Virtru Revoke Virtru Forwarding Control Virtru Expiration Virtru PDF Watermarking Virtru DLP Virtru Directory Syncronization Virtru Vault Virtru Audit

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/21/2025 10:19PM

This incident has been resolved.

MONITORING 3 months ago - at 11/21/2025 09:22PM

All services, including Virtru-Hosted Gateway, have been restored. We continue to monitor.

MONITORING 3 months ago - at 11/21/2025 09:10PM

All services have been restored. Some Gateway emails may experience slight delays. We are currently monitoring.

IDENTIFIED 3 months ago - at 11/21/2025 08:54PM

The issue has been identified. Most services have been restored except for the Virtru-Hosted Gateway. We are monitoring those services and working on a fix for the Gateway.

INVESTIGATING 3 months ago - at 11/21/2025 08:33PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/21/2025 08:26PM

We are currently investigating an issue affecting all core services.

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