Outage in Virtru
Outlook and Hotmail users unable to authenticate in Secure Reader and Secure Share
Resolved MinorIncident Report
Summary AI Generated
Outlook and Hotmail users were unable to authenticate in Virtru Secure Reader and Secure Share for 27.8 hours, while Google and O365 authentication flows continued working normally. Users were advised to use alternative authentication methods such as one-time verification links or codes as a workaround. The issue was identified and resolved with a fix implementation, and a root cause analysis was promised to follow.
Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share.
We are actively investigating the issue and will provide another update as soon as possible.
Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/13/2026 03:52PM
This issue has been resolved.
We will post a root cause analysis in the next few days.
Thanks for your patience while we worked to resolve this.
IDENTIFIED
20 days ago - at 03/12/2026 09:50PM
We are continuing to work on getting a fix out as soon as possible.
Impacted users should authenticate via one-time verification link or code.
IDENTIFIED
20 days ago - at 03/12/2026 07:46PM
We are continuing to work on getting a fix out as soon as possible.
IDENTIFIED
20 days ago - at 03/12/2026 04:40PM
The issue has been identified and a fix is being implemented. We will provide another update as soon as possible.
INVESTIGATING
20 days ago - at 03/12/2026 01:36PM
We are continuing to investigate the issue.
INVESTIGATING
20 days ago - at 03/12/2026 12:11PM
Outlook and Hotmail users are unable to authenticate in Secure Reader and Secure Share. Google and O365 activation flows are working as expected. The issue appears to be isolated to Outlook related authentication flows in Secure Reader and Secure Share.
We are actively investigating the issue and will provide another update as soon as possible.
Impacted users should attempt to authenticate via a different method, such as a one-time verification link or code.
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