Outage in Virtru
Drive Outage
Resolved MajorIncident Report
Summary AI Generated
Virtru experienced a major outage where Drive encryption options were not appearing for some users in Google Drive. The incident lasted 144.2 hours and was caused by an identified root cause that required a software fix. The issue was resolved with the release of version 5.7.11, which automatically rolled out to users or could be manually updated through Chrome extensions.
We are currently investigating an issue where Virtru for Drive options are not appearing for some users.
Components affected
Virtru Google DriveTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 06/15/2026 01:46PM
This incident has been resolved.
MONITORING
9 days ago - at 06/11/2026 04:07PM
A fix was just released in v5.7.11. It should automatically roll out to end users over the next few hours. To update manually:
1. Head to chrome://extensions/ in your browser
2. Toggle "Developer mode" on
3. Select "Update"
We will continue to monitor.
IDENTIFIED
10 days ago - at 06/10/2026 02:57PM
We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.
IDENTIFIED
11 days ago - at 06/09/2026 05:11PM
We have identified the root cause of the behavior and are working on a fix.
INVESTIGATING
12 days ago - at 06/09/2026 01:39PM
We are currently investigating an issue where Virtru for Drive options are not appearing for some users.
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