Outage in Visma

Problems with sending SMS messages from Visma Connect (IDP)

Resolved Minor
February 17, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating problems with sending SMS messages to customers.
Components affected
Visma CP - Connect
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/17/2025 01:37PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 02/17/2025 01:02PM

LinkMobility, our main SMS provider, is still investigating the issue on their end. In parallel, our fallback system via AWS has also experienced issues with sending SMS and is currently awaiting ticket approval. Please note that some carriers, such as Telenor Norge AS, may experience delays or non-delivery due to shared routing, with SMS delivery operating on a best-effort basis. We have requested a dedicated Sender-ID from AWS to enhance reliability, with an expected resolution within 24 hours.

MONITORING 2 months ago - at 02/17/2025 08:10AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/17/2025 07:43AM

We are investigating problems with sending SMS messages to customers.

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