Outage in Visma

Issues sending SMS messages with LinkMobility

Resolved Minor
February 18, 2025 - Started 22 days ago - Lasted about 1 hour
Official incident page

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Outage Details

On February 14th, our main SMS provider (LinkMobility) deactivated our account, therefore causing us to switch to our fallback system. Currently, users receive SMS messages through the AWS system, which uses different sender phone numbers. Please note that due to AWS limitations per country and per phone carrier, SMS messages may experience delays or may not be delivered during peak times. Users can opt for alternative methods such as push notifications, 6-digit codes or emergency codes. LinkMobility has been investigating the issue since Monday 17th, and we are in close contact with them, testing each of their recommendations.
Components affected
Visma CP - Connect
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 02/18/2025 04:02PM

This incident has been resolved.

MONITORING 22 days ago - at 02/18/2025 03:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 22 days ago - at 02/18/2025 02:47PM

On February 14th, our main SMS provider (LinkMobility) deactivated our account, therefore causing us to switch to our fallback system.
Currently, users receive SMS messages through the AWS system, which uses different sender phone numbers.

Please note that due to AWS limitations per country and per phone carrier, SMS messages may experience delays or may not be delivered during peak times.

Users can opt for alternative methods such as push notifications, 6-digit codes or emergency codes.

LinkMobility has been investigating the issue since Monday 17th, and we are in close contact with them, testing each of their recommendations.

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