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Outage in Visma

Startpage Connectivity with issues

Resolved Major
May 04, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Visma experienced technical challenges affecting the Startpage for some customers using Enterprise Plus services, lasting 1.6 hours. The engineering team identified the root cause and deployed a fix to restore full access for all customers. The service was fully restored with additional system improvements implemented to prevent future occurrences.

We are currently experiencing some technical challenges affecting the Startpage for some of our customers. Our engineering team is actively investigating to identify the root cause. We apologize for any inconvenience this may cause and will provide further updates as soon as more information is available. Thank you for your patience.
Components affected
Visma Enterprise Plus

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/04/2026 08:46AM

Norsk: Statusoppdatering – Problemet er løst
✅ Løst: Systemene er tilbake i normal drift

Vi er glade for å meddele at problemet med startsiden nå er løst. Vi har iverksatt tiltak som har gjenopprettet full tilgang for alle kunder.

For å være helt på den sikre siden fortsetter vi å overvåke situasjonen tett utover. Samtidig gjennomfører vi noen ekstra utbedringer i systemet for å styrke stabiliteten og forhindre at lignende skjer igjen.

Takk for at dere har vært tålmodige med oss – nå skal alt rulle som det skal!

English: Status Update – Resolved
✅ Resolved: Systems are back to normal

We are happy to report that the issue affecting the startpage has been resolved, and service is fully restored for all customers.

We are currently monitoring the situation closely to ensure continued stability. In addition, we are implementing further improvements to the system to strengthen performance and prevent future occurrences.

Thank you for your patience and for sticking with us!

MONITORING 4 days ago - at 05/04/2026 08:19AM

Oppdatering: Rettelse implementert – vi overvåker situasjonen

Vi har nå implementert en rettelse for problemene med startsiden, og alt skal fungere som normalt igjen. Vi følger nøye med på systemene våre utover for å sikre at stabiliteten opprettholdes.

Takk for at dere har vært så tålmodige med oss i dag! Skulle du mot formodning fortsatt oppleve problemer, kan det hjelpe å laste siden på nytt (Refresh).

English: Status Update
Update: Fix Implemented & Monitoring

The fix for the homepage issue has now been successfully implemented. We are closely monitoring the situation to ensure everything remains stable and performs as expected.

Thank you for hanging in there with us! If you still experience any issues, please try refreshing your browser.

INVESTIGATING 4 days ago - at 05/04/2026 07:22AM

Norsk: Oppdatering på situasjonen
Oppdatering: Rotårsak funnet

Vi har nå identifisert rotårsaken til utfordringene med startsiden. Teamet vårt holder for øyeblikket på med å rulle ut en rettelse (fix) for å løse problemet.

Vi forventer at tjenesten vil fungere som normalt igjen om kort tid. Vi gir dere en siste bekreftelse så snart alt er verifisert. Takk for tålmodigheten mens vi har jobbet med dette!

English: Status Update
Update: Root Cause Identified

We have identified the root cause of the issues affecting the startpage. Our team is currently deploying a fix to resolve the situation.

We expect services to return to normal shortly and will provide a final confirmation once everything is fully verified. Thank you for your continued patience!

INVESTIGATING 4 days ago - at 05/04/2026 07:17AM

Pågående problem: Tilgang til startsiden

Vi opplever for øyeblikket tekniske utfordringer som påvirker startsiden for enkelte av våre kunder. Våre teknikere jobber aktivt med å identifisere rotårsaken til problemet.

Vi beklager ulempene dette medfører, og vil komme med nye oppdateringer så snart vi har mer informasjon. Takk for tålmodigheten.

INVESTIGATING 4 days ago - at 05/04/2026 07:12AM

We are currently experiencing some technical challenges affecting the Startpage for some of our customers. Our engineering team is actively investigating to identify the root cause.
We apologize for any inconvenience this may cause and will provide further updates as soon as more information is available. Thank you for your patience.

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