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Outage in Visma

Pågående problem: Tilgang til startsiden og feil i Enterprise Plus

Resolved Major
May 04, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Visma experienced a major outage affecting access to the start page and Enterprise Plus functionality for 2.5 hours. Users encountered "Service Unavailable" errors and were unable to retrieve tasks from HRM, including invoices and e-vouchers, causing disruption to their workday. The technical team resolved the issues and restored full service, while implementing additional system improvements to prevent future occurrences.

Norsk: Oppdatering om de tekniske utfordringene Status: Vi jobber fortsatt med å løse de siste problemene Vi ser at enkelte av dere dessverre fortsatt opplever utfordringer, blant annet med feilmeldinger som "Service Unavailable" og problemer med å hente oppgaver fra HRM (fakturaer og ebilag). Vi vil forsikre dere om at vi er fullt klar over situasjonen. Teamet vårt jobber ufortrødent videre med å finne og rette de gjenstående feilene slik at alt skal fungere som normalt for alle brukere. Vi beklager virkelig at dette tar tid og for ulempene dette skaper i arbeidsdagen deres. Vi kommer med ny informasjon så snart vi har en oppdatering. Takk for tålmodigheten! English: Update on technical issues Status: Work continues to resolve remaining issues We are aware that some users are unfortunately still experiencing issues, including "Service Unavailable" errors and difficulties retrieving tasks from HRM (such as invoices and e-vouchers). We want to assure you that we are fully aware of the situation. Our team is working continuously to identify and fix the remaining bugs so that everything returns to normal for all users. We sincerely apologize for the time this is taking and for the inconvenience this causes to your workday. We will provide more information as soon as we have an update. Thank you for your continued patience!
Components affected
Visma Enterprise Plus

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/04/2026 11:37AM

Norsk: Statusoppdatering – Problemet er løst
✅ Løst: Systemene er tilbake i normal drift

Vi er glade for å meddele at problemet med startsiden nå er løst. Vi har iverksatt tiltak som har gjenopprettet full tilgang for alle kunder.

For å være helt på den sikre siden fortsetter vi å overvåke situasjonen tett utover. Samtidig gjennomfører vi noen ekstra utbedringer i systemet for å styrke stabiliteten og forhindre at lignende skjer igjen.

Takk for at dere har vært tålmodige med oss – nå skal alt rulle som det skal!

English: Status Update – Resolved
✅ Resolved: Systems are back to normal

We are happy to report that the issue affecting the startpage has been resolved, and service is fully restored for all customers.

We are currently monitoring the situation closely to ensure continued stability. In addition, we are implementing further improvements to the system to strengthen performance and prevent future occurrences.

Thank you for your patience and for sticking with us!

INVESTIGATING 4 days ago - at 05/04/2026 09:13AM

Norsk: Oppdatering om de tekniske utfordringene
Status: Vi jobber fortsatt med å løse de siste problemene

Vi ser at enkelte av dere dessverre fortsatt opplever utfordringer, blant annet med feilmeldinger som "Service Unavailable" og problemer med å hente oppgaver fra HRM (fakturaer og ebilag).

Vi vil forsikre dere om at vi er fullt klar over situasjonen. Teamet vårt jobber ufortrødent videre med å finne og rette de gjenstående feilene slik at alt skal fungere som normalt for alle brukere.

Vi beklager virkelig at dette tar tid og for ulempene dette skaper i arbeidsdagen deres. Vi kommer med ny informasjon så snart vi har en oppdatering.

Takk for tålmodigheten!

English: Update on technical issues
Status: Work continues to resolve remaining issues

We are aware that some users are unfortunately still experiencing issues, including "Service Unavailable" errors and difficulties retrieving tasks from HRM (such as invoices and e-vouchers).

We want to assure you that we are fully aware of the situation. Our team is working continuously to identify and fix the remaining bugs so that everything returns to normal for all users.

We sincerely apologize for the time this is taking and for the inconvenience this causes to your workday. We will provide more information as soon as we have an update.

Thank you for your continued patience!

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