Outage in Vitally
Login issues for subset of customers
Resolved MajorIncident Report
Summary AI Generated
Vitally experienced login issues affecting a subset of customers, causing timeouts when loading the app. The Product component was impacted for 1.7 hours while the team investigated and resolved the root cause. Login functionality was restored and the service returned to normal operation with continued monitoring.
We have been notified of an issue causing timeouts loading the app for some specific customers. We are working diligently to find and alleviate the cause of the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/04/2026 07:17PM
Login issues have been resolved and we'll continue to monitor as we work to fix the underlying cause going forward.
MONITORING
10 days ago - at 05/04/2026 06:20PM
We have identified the root cause and we are no longer seeing any issues with logins. We will be closely monitoring for any further degradations as we fully resolve the issue.
IDENTIFIED
10 days ago - at 05/04/2026 06:12PM
We're seeing logins begin to succeed for affected customers. We are further investigating root cause and completing our remediations.
INVESTIGATING
10 days ago - at 05/04/2026 05:38PM
We have been notified of an issue causing timeouts loading the app for some specific customers. We are working diligently to find and alleviate the cause of the issue.
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