Outage in Viva Wallet

Customer Care phone service degradation

Resolved Minor

March 20, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a Contact Center phone and chat service degradation. Affected Countries: Greece

Components affected

Viva Wallet Customer Care

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/20/2024 01:34PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 03/20/2024 11:44AM

We are currently experiencing a Contact Center phone and chat service degradation.
Affected Countries: Greece

Latest Viva Wallet outages

Degraded performance on 3DS flow - over 1 year ago

Degraded Performance on vivawallet.com - over 1 year ago

Increased Outgoing Bank Transfer Rejections by bank: Alpha Bank Greece - over 1 year ago

Degraded Performance on vivawallet.om - over 1 year ago

Degraded Performance on Acquiring Flow - almost 2 years ago

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