Outage in VMware Carbon Black

ENDPOINT STANDARD - US 1, 2, 5, EU, JAPAN, SYD & ENTERPRISE EDR - US 1, 2, 5, EU, JAPAN, SYD Device Services Degraded Performance

Resolved Minor
June 22, 2022 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Description:
Some customers may experience the following:
1. Some customers may notice delays in sensors receiving requests to go into quarantine, bypass, downloading policies and/or downloading upgrade packages.

Security Impact:
Prevention capabilities of ENDPOINT STANDARD may be temporarily weakened, depending on your policy settings. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Device Services Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team
Components affected
VMware Carbon Black Device Services VMware Carbon Black Device Services VMware Carbon Black Device Services VMware Carbon Black Device Services VMware Carbon Black Device Services VMware Carbon Black Device Services
Latest Updates ( sorted recent to last )
INVESTIGATING over 2 years ago - at 06/22/2022 09:20PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/22/2022 08:03PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/22/2022 07:40PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/22/2022 06:39PM

Description:
Some customers may experience the following:
1. Some customers may notice delays in sensors receiving requests to go into quarantine, bypass, downloading policies and/or downloading upgrade packages.

Security Impact:
Prevention capabilities of ENDPOINT STANDARD may be temporarily weakened, depending on your policy settings. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Device Services Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

Latest VMware Carbon Black outages

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ENDPOINT STANDARD Dashboard degraded performance - Asia Pacific - 9 months ago
Issue with uninstalling sensors - 9 months ago
ENDPOINT STANDARD Dashboard degraded performance - UK - 10 months ago

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