Outage in VMware Cloud

VMware vRealize Automation Cloud Issue

Resolved Minor
August 01, 2022 - Started about 3 years ago - Lasted about 13 hours
Official incident page

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Outage Details

VMware vRealize Automation Cloud is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes. Start Time: August 01, 2022 10:06 UTC End Time: N/A Impact: Under Assessment.
Components affected
VMware Cloud Asia Pacific (Singapore) VMware Cloud US West (Oregon) VMware Cloud Europe (Frankfurt) VMware Cloud Asia Pacific (Sydney) VMware Cloud Canada (Central)
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/01/2022 10:52PM

VMware Engineering teams are able to identify the root cause and apply a fix to restore the service. Team shall closely monitor the service for stability and provide further updates as required.

Start Time: August 01, 2022 10:06 UTC
End Time: August 01, 2022 22:20 UTC

Impact: No Impact

IDENTIFIED about 3 years ago - at 08/01/2022 05:14PM

VMware Engineering teams are progressing further towards service restoration. More updates shall be provided in 24 hours or as available.

Start Time: August 01, 2022 10:06 UTC
End Time: N/A

Impact: Customers who have an internet proxy-server configured on their Cloud Proxy VA (stargate) may experience connectivity issues to their local vCenter server(s)

IDENTIFIED about 3 years ago - at 08/01/2022 02:12PM

VMware Engineering teams are progressing further towards service restoration. More updates shall be provided in 3 hours or as available.

Start Time: August 01, 2022 10:06 UTC
End Time: N/A

Impact: Customers who have an internet proxy-server configured on their Cloud Proxy VA (stargate) may experience connectivity issues to their local vCenter server(s).

IDENTIFIED about 3 years ago - at 08/01/2022 12:08PM

VMware Engineering teams are progressing towards service restoration. We shall provide an update in the next 4 hours or as available.

Start Time: August 01, 2022 10:06 UTC
End Time: N/A

Impact: Few Customers credentials may not be validated when they are trying to connect to vCenter.

IDENTIFIED about 3 years ago - at 08/01/2022 11:33AM

VMware Engineering teams are working towards isolation and mitigation of this incident. We shall provide an update in 30 minutes or as available.

Start Time: August 01, 2022 10:06 UTC
End Time: N/A

Impact: Few Customers credentials may not be validated when they are trying to connect to vCenter.

INVESTIGATING about 3 years ago - at 08/01/2022 10:54AM

VMware Engineering teams are investigating the cause of the issue. We shall provide an update in 30 minutes or as available.

Start Time: August 01, 2022 10:06 UTC
End Time: N/A

Impact: Few Customers credentials may not be validated when they are trying to connect to vCenter.

INVESTIGATING about 3 years ago - at 08/01/2022 10:09AM

VMware vRealize Automation Cloud is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: August 01, 2022 10:06 UTC
End Time: N/A

Impact: Under Assessment.

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