Outage in VMware Cloud

VMware Aria Cost powered by CloudHealth : Delayed processing of GCP PGB Cost and Usage.

Resolved Minor
February 25, 2023 - Started over 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

Engineering is currently investigating a processing issue with PGB (Partner Generated Billing) Cost and Usage data for GCP Partner Customers. Partner Customers may see delayed GCP Cost and Usage data for the past two days. Current Status and Action Plan: Engineering is investigating the cause of the delayed processing. Start Time: February 24, 2023 14:00 UTC End Time: N/A Current Impact: Delayed PGB GCP Cost and Usage for Partner Customers.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/26/2023 10:56AM

The report cycle has completed and data has updated for impacted customers. Some large customers may still see a slight delay in reports updating due to the size of their dataset, but we expect all reports to be updated in the next 4 hours.

Start Time: February 24, 2023 14:00 UTC
End Time: February 26, 2023 06:15 UTC

Current Impact: None

MONITORING over 2 years ago - at 02/26/2023 06:40AM

Processing for all impacted customers has been re-run, and reports should reflect updated data after the next report cycle completes in approximately three hours time.

Start Time: February 24, 2023 14:00 UTC
End Time: February 26, 2023 06:15 UTC

Current Impact: None

IDENTIFIED over 2 years ago - at 02/26/2023 04:19AM

A fix is now in place and we are in the process of manually rescheduling processing jobs for impacted customers. We will provide another update once we have a confirmed ETA for when the data will be visible on our platform.

Start Time: February 24, 2023 14:00 UTC
End Time: N/A

Current Impact: Delayed PGB GCP Cost and Usage for Partner Customers.

IDENTIFIED over 2 years ago - at 02/26/2023 02:09AM

The cause of the delayed processing has been identified, and a fix is in the process of being deployed. A further update will be provided once the fix is in place and processing has resumed.

Start Time: February 24, 2023 14:00 UTC
End Time: N/A

Current Impact: Delayed PGB GCP Cost and Usage for Partner Customers.

INVESTIGATING over 2 years ago - at 02/25/2023 11:44PM

Engineering is currently investigating a processing issue with PGB (Partner Generated Billing) Cost and Usage data for GCP Partner Customers. Partner Customers may see delayed GCP Cost and Usage data for the past two days.
Current Status and Action Plan: Engineering is investigating the cause of the delayed processing.

Start Time: February 24, 2023 14:00 UTC
End Time: N/A

Current Impact: Delayed PGB GCP Cost and Usage for Partner Customers.

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