Outage in VMware Cloud

VMware Cloud on AWS Service Event Notification impacting US-EAST Region

Resolved Major
September 28, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes. Start Time: September 28, 2023 19:46 UTC End Time: N/A Current Impact: Under assessment.
Components affected
VMware Cloud on AWS
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/29/2023 08:18AM

Services remained stable during the monitoring period and there were no issues reported. This incident is resolved and there will be no further updates.

Start Time: September 28, 2023 19:46 UTC
End Time: September 29, 2023 05:05 UTC

Current Impact: None

MONITORING about 2 years ago - at 09/29/2023 05:19AM

VMWare Engineering team have mitigated and successfully validated the services. Services will be monitored for the next 2 hours to ensure stability.

Start Time: September 28, 2023 19:46 UTC
End Time: September 29, 2023 05:05 UTC

Current Impact: None

IDENTIFIED about 2 years ago - at 09/29/2023 04:30AM

VMWare Engineering team has applied a fix and validating the service. Degraded performance is noticed and VMWare Engineering team is actively working on the same. Next update in 30 mins or as available.

Start Time: September 28, 2023 19:46 UTC
End Time: N/A

Current Impact: Customers on US-EAST Region will face Connectivity issue, Managing SDDC and access to production VM's.

IDENTIFIED about 2 years ago - at 09/29/2023 03:14AM

VMWare Engineering team is actively working to mitigate the issue. Additional update in next 30 minutes or as information becomes available.

Start Time: September 28, 2023 19:46 UTC
End Time: N/A

Current Impact: Customers on US-EAST Region will face Connectivity issue, Managing SDDC and access to production VM's.

INVESTIGATING about 2 years ago - at 09/29/2023 02:32AM

VMware Cloud on AWS is investigating a potential service event. Our engineering teams are engaged and we will provide a progress update in the next 30 minutes.

Start Time: September 28, 2023 19:46 UTC
End Time: N/A

Current Impact: Under assessment.

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