Outage in VMware Workspace ONE

Horizon Cloud on Azure: Horizon Cloud Service: Multiple alerts received / All Regions

Resolved Minor
August 30, 2022 - Started about 3 years ago - Lasted about 8 hours
Official incident page

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Outage Details

Horizon Cloud Monitoring has received multiple alerts from Horizon pods deployed in multiple Azure regions. Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly. We are working with Microsoft on the resolution of this issue. We will keep you posted on further updates. Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems. Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR. Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved. Thank You, VMware Horizon Communications
Components affected
VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – US West 2 VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – US North Central (Illinois) VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – EU North (Ireland) 2 VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – Germany West Central (Frankfurt) VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – AP Japan East VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – EU North (Ireland) VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – EU UK South (London)
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 08/30/2022 04:18PM

At this time, all reported customer issues are recovered. We are currently monitoring the situation carefully.

Microsoft Status page: https://status.azure.com/en-us/status .

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

IDENTIFIED about 3 years ago - at 08/30/2022 01:58PM

Microsoft Team is currently investigating this issue and will keep you posted if there are any further updates.

Microsoft Status page: https://status.azure.com/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

IDENTIFIED about 3 years ago - at 08/30/2022 11:55AM

Currently, Microsoft Team is investigating the issue and will keep you posted on any further updates.

Microsoft Status page: https://status.azure.com/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

IDENTIFIED about 3 years ago - at 08/30/2022 09:10AM

This is to inform you that our partner Microsoft is reporting DNS issues with Ubuntu based operating systems on their status page (https://azure.status.microsoft/en-us/status)

VMWare is identifying remediation steps and customers may also restart the Pods to work around the issue

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

INVESTIGATING about 3 years ago - at 08/30/2022 08:42AM

Horizon Cloud Monitoring has received multiple alerts from Horizon pods deployed in multiple Azure regions. Our DevOps team is investigating the issue with high priority. We will update you on the impact and other details shortly.

We are working with Microsoft on the resolution of this issue. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information:
VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

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