Horizon Cloud Service next-gen: Issues with launching new virtual desktop sessions and reconnecting to existing sessions (All Region)

The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available, even though Microsoft Azure Front Door has not yet fully recovered.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

The Horizon Cloud Service team is investigating issues with launching new virtual desktop sessions and reconnecting to existing sessions, caused by a Microsoft Azure Front Door capacity problem. Active sessions remain unaffected.

For the latest updates from Microsoft, please visit https://azure.status.microsoft/en-us/status

The Horizon Cloud team is closely monitoring the situation and will provide another update within an hour or as necessary. Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.