Outage in VMware Workspace ONE

Horizon Cloud Service: After the fact Notification for AP Australia East (New South Wales) region (Partial Region)

Resolved Minor
September 08, 2022 - Started about 3 years ago - Lasted 1 minute
Official incident page

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Outage Details

This is to inform you that, this is an after-the-fact notification where VMware monitoring had identified a set of customers had trouble logging to virtual desktop intermittently through Universal Broker service on AP Australia East (New South Wales) region. Currently VMware Team had resolved the issue. Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems. Additional Information and Support: Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR. Thank You, VMware Horizon Communications Team
Components affected
VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales) 2 VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – AP Australia East (New South Wales)
Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 09/08/2022 04:02AM

This is to inform you that, this is an after-the-fact notification where VMware monitoring had identified a set of customers had trouble logging to virtual desktop intermittently through Universal Broker service on AP Australia East (New South Wales) region. Currently VMware Team had resolved the issue.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Thank You,
VMware Horizon Communications Team

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