Horizon Cloud on Azure: Horizon Cloud Service: Horizon Universal Console Latency Issue due to Azure PGDB service issue / Multiple Regions

Microsoft Team is currently mitigating this issue and we will keep you posted if there are any further updates.

Please refer to the latest information about the service issue in Azure service health on below Tracking ID, You may also download a PDF summary document and root cause for the service issue in Azure Service Health.
Tracking ID: JTNW-788(https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Health%2FAzureHealthBrowseBlade%2FhealthHistory&data=05%7C01%7Cdivijp%40vmware.com%7Cb28d6341bd404dea111e08daad1a09bc%7Cb39138ca3cee4b4aa4d6cd83d9dd62f0%7C0%7C0%7C638012624636198431%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WTlFCWw89jBDBHk4XniW9gAE9QqCtYn5mbHpPBBTMLg%3D&reserved=0).

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team have determined that a recent deployment introduced a regression causing high CPU utilization and connection latencies. To mitigate the issue, They are working on rolling back the deployment. We will keep you posted on any further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team has sent out notification to affected customers' subscriptions already to apply the fix with the window. They are deploying the fix for all customers.

We suggest you to check the notifications in Service health to know the planned maintenance notification from Azure portal as below.
1. In the Azure portal, select Service Health.
2. Select the Planned Maintenance tab
Select Subscription, **Region, and Service for which you want to check the planned maintenance notification

Please refer to the latest information about the service issue in Azure service health on below Tracking ID, You may also download a PDF summary document and root cause for the service issue in Azure Service Health.

Tracking ID: JTNW-788(https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Health%2FAzureHealthBrowseBlade%2FhealthHistory&data=05%7C01%7Cdivijp%40vmware.com%7Cb28d6341bd404dea111e08daad1a09bc%7Cb39138ca3cee4b4aa4d6cd83d9dd62f0%7C0%7C0%7C638012624636198431%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=WTlFCWw89jBDBHk4XniW9gAE9QqCtYn5mbHpPBBTMLg%3D&reserved=0).

We will keep you posted on any further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team has sent out notification to affected customers' subscriptions already to apply the fix with the window. They are deploying the fix for all customers.

We suggest you to check the notifications in Service health to know the planned maintenance notification from Azure portal as below.
1. In the Azure portal, select Service Health.
2. Select the Planned Maintenance tab
Select Subscription, **Region, and Service for which you want to check the planned maintenance notification

We will keep you posted on any further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team is currently mitigating this issue and we will keep you posted if there are any further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications
.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team have updated that their platform and developer team are working on mitigating impacted subscriptions across all affected Azure regions. We will keep you posted on any further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Horizon Cloud Monitoring has received alerts related to PGDB latency issue for multiple Azure regions. This may cause performance issues on your Horizon Cloud Deployments.

We suggest you to check Azure service Health on your Azure Subscription by accessing this link https://portal.azure.com/#blade/Microsoft_Azure_Health/AzureHealthBrowseBlade.
If you observe a service issue for “Azure Database for PostgreSQL” service, it may potentially impact the Azure Database for PostgreSQL server running as part of Horizon Cloud deployment. This may result into slower Horizon Universal Console experience and may cause overall performance degradation of Horizon Cloud Service

Our DevOps team is working with Microsoft on the resolution of this issue on high priority. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Statuspage (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications