Outage in VMware Workspace ONE

Horizon Cloud on Azure: Horizon Cloud Service: Universal Broker Outage / US Region / United States (Full Region)

Resolved Major
October 18, 2022 - Started about 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

VMware Team has identified an issue in US region pertaining to Universal Broker. UB outage may be affecting several US based customers at this time. Customers may not be able to view assignments managed under Workspace One. Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems. Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE. Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR. Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved. Thank You, VMware Horizon Communications
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/19/2022 12:23AM

Services are restored. Customers are able to login to see their assignments and launch desktops.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

IDENTIFIED about 2 years ago - at 10/18/2022 10:16PM

VMware Team is working to restore the service. We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

IDENTIFIED about 2 years ago - at 10/18/2022 08:29PM

Multiple customers are reporting the issue again. VMware Team is troubleshooting will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

IDENTIFIED about 2 years ago - at 10/18/2022 05:42PM

VMware Team has identified the issue and is currently restoring the services .We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

INVESTIGATING about 2 years ago - at 10/18/2022 04:30PM

VMware Team has identified an issue in US region pertaining to Universal Broker. UB outage may be affecting several US based customers at this time. Customers may not be able to connect to their Pods using UB and cannot view assignments.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Please visit Service Support Website at http://my.vmware.com or call Service Support Line at 1-877-4VMWARE if you need additional assistance.

Additional Information:
• VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com)

Thank You,
VMware Horizon Communications Team

INVESTIGATING about 2 years ago - at 10/18/2022 04:06PM

VMware Team has identified an issue in US region pertaining to Universal Broker. UB outage may be affecting several US based customers at this time. Customers may not be able to view assignments managed under Workspace One.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
Please refer to the KB Article(https://kb.vmware.com/s/article/2006985) to Open a GSS SR.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

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