Outage in VMware Workspace ONE

Horizon Cloud on Azure: Horizon Cloud on Azure: Microsoft Azure Reporting Virtual Machines issue on Azure East US 2 region (Full Region)

Resolved Major
January 31, 2023 - Started over 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

This is to inform that the Horizon Cloud Services team has identified an issue with the Virtual Machines issue on Azure East US 2 region. Customers using Virtual Machines in East US 2 may receive error notifications when performing service management operations - such as create, delete, update, scaling, start, stop - for resources hosted in this region. For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status Horizon Cloud Service Team are investigating on this issue . We will keep you posted on further updates. Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems. Thank You, VMware Horizon Communications Team
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/01/2023 04:39AM

Please be informed that the issue has been resolved

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

MONITORING over 2 years ago - at 02/01/2023 01:51AM

Microsoft Team updated that at this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 02/01/2023 01:39AM

Microsoft Team updated that at this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 02/01/2023 01:14AM

Microsoft Team updated that at this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 02/01/2023 12:40AM

Microsoft Team updated that they are nearing completion of the restoration of the partitions; however, some customers may start seeing improvements at this time. Customer's may attempt to resubmit jobs and enabling automatic retries for these to succeed. If there's an interactive cluster, those resources may need to be restarted. At this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 02/01/2023 12:10AM

Microsoft Team updated that they are nearing completion of the restoration of the partitions; however, some customers may start seeing improvements at this time. Customer's may attempt to resubmit jobs and enabling automatic retries for these to succeed. If there's an interactive cluster, those resources may need to be restarted. At this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 11:33PM

Microsoft Team updated that they are nearing completion of the restoration of the partitions; however, some customers may start seeing improvements at this time. Customer's may attempt to resubmit jobs and enabling automatic retries for these to succeed. If there's an interactive cluster, those resources may need to be restarted. At this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 11:11PM

Microsoft Team are nearing completion of the restoration of the partitions; however, some customers may start seeing improvements at this time. Customer's may attempt to resubmit jobs and enabling automatic retries for these to succeed. If there's an interactive cluster, those resources may need to be restarted. At this time customers should start seeing higher success rates at this time and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 10:32PM

Microsoft Team are validating mitigation as different workstreams are completing and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 10:03PM

Microsoft Team are validating mitigation as different workstreams are completing and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 09:31PM

Microsoft Team are validating mitigation as different workstreams are completing and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status
Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 08:53PM

Microsoft Team are validating mitigation as different workstreams are completing and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 08:26PM

Microsoft Team nearing completion of the restoration of the issue and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 08:00PM

Microsoft Team has updated they are nearing completion of the restoration of the partitions; however, some customers may start seeing improvements at this time. Customer's may attempt to resubmit jobs and enabling automatic retries for these to succeed. If there's an interactive cluster, those resources may need to be restarted and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 07:26PM

Microsoft Team has identified the issue currently mitigation is in progress and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 06:50PM

Microsoft Team has identified the issue currently mitigation is in progress and will keep you posted if there are any further updates.

Microsoft suggested workaround: Customers may see Error Code on VMSS operation tracking API is InternalExcecutionError, due to this impact. Customers should still be able to scale out and get the VMs allocated. The failures are mainly in the VM delete and update workflows.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 2 years ago - at 01/31/2023 06:04PM

Microsoft Team is currently investigating this issue and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

INVESTIGATING over 2 years ago - at 01/31/2023 05:19PM

This is to inform that the Horizon Cloud Services team has identified an issue with the Virtual Machines issue on Azure East US 2 region. Customers using Virtual Machines in East US 2 may receive error notifications when performing service management operations - such as create, delete, update, scaling, start, stop - for resources hosted in this region.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Horizon Cloud Service Team are investigating on this issue . We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team

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