Horizon Cloud on Azure: Microsoft Azure Reporting Datacenter Cooling Event issue on Azure Southeast Asia (Full Region)

Please be informed that the issue has been resolved and our customer's pods are recovered.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Thank you for your patience and apologies for any inconvenience caused.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Microsoft confirmed that they are seeing the recovery and also few of our customer's pods are recovered. We are further monitoring the situation. We will keep you posted on further updates.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

As per the latest updates from Microsoft, the restoration of cooling units is in progress. We are continuously monitoring the state of your pods from back end and will keep you posted on the same.
In the meanwhile, we recommend you to power cycle the Smart Node Virtual Machines from Azure Portal once to attempt recovery.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

As per the latest updates from Microsoft, the restoration of cooling units is in progress. We are continuously monitoring the state of your pods from back end and will keep you posted on the same.
In the meanwhile, we recommend you to power cycle the Smart Node Virtual Machines from Azure Portal once to attempt recovery.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

As per the latest updates from Microsoft, the restoration of cooling units is in progress. We are continuously monitoring the state of your pods from backend and will keep you posted on the same.
In the meanwhile, we recommend you to power cycle the Smart Node Virtual Machines from Azure Portal once to attempt recovery.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team is currently investigating this issue and we are still awaiting an ETA from them for the issue resolution. We will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team is currently investigating this issue and we are still awaiting an ETA from them for the issue resolution. We will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link - https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team is currently investigating this issue and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team has updated that any new allocations for resources will automatically avoid the impacted scale units. If your workloads are protected by Azure Site Recovery or Azure Backup, we recommend to either initiate a failover to the recovery region or recover using Cross Region Restore.

We will keep you informed of any additional updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

Microsoft Team is currently investigating this issue. They do not have an exact ETA at this time. We currently expect an extended period of time to fully restore all cooling capacity. The Azure service recovery process will commence at this time and is expected to progressively return over a number of hours. Due to the nature of this issue our storage scale units are expected to require significant recovery efforts to ensure all resources return in a consistent state.

We will keep you informed of any additional updates. 

For latest updates on the Azure issue, please visit the link -https://azure.status.microsoft/en-us/status 

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems. 

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved. 

Thank You,
VMware Horizon Communications Team

Microsoft Team is currently investigating this issue and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team is currently investigating this issue and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

Microsoft Team is currently investigating this issue and will keep you posted if there are any further updates.

For latest updates on the Azure issue, please visit the link -
https://azure.status.microsoft/en-us/status

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications

This is to inform that the Horizon Cloud Services team has identified an issue on Azure Southeast Asia region. Microsoft reported Datacenter Cooling Event on Southeast Asia Starting around 20:19 UTC on 7 February 2023, a utility power surge in the Southeast Asia region tripped a subset of the cooling units for one datacenter offline. While working to restore the cooler units, temperatures in the datacenter increased so we have proactively powered down a small subset of selected compute and storage scale units, to avoid damage to hardware and reduce cooling system load.

For latest updates on the Azure issue, please visit the link
- https://azure.status.microsoft/en-us/status

Horizon Cloud Service Team are investigating on this issue .We will keep you posted on further updates.

Service reliability is a top priority at Horizon Cloud and we are making continuous improvements to better our systems.

Thank You,
VMware Horizon Communications Team