Outage in VMware Workspace ONE

Horizon Cloud Service: Users may experience Authentication, Desktop/Application launch failures in JP Region.

Resolved Major
May 10, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Horizon Cloud Service team is investigating issues with Horizon Cloud Service. Users may experience authentication failure in JP Region. We are investigating this further and will provide further information soon. Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems. Thanks for your patience. Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved. Thank You, VMware Horizon Communications Team
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/10/2023 04:39AM

The issue is now resolved in Japan Region. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 05/10/2023 03:34AM

Horizon Cloud Service has completed actions to remediate the issues in JP Region and confirm that the services are available.

Operations teams continue to monitor the service in JP Region to ensure users are able to log in to the system.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 05/10/2023 03:30AM

Horizon Cloud Service has completed actions to remediate the issues and confirm that the services are available.

Operations teams continue to monitor the service to ensure users are able to log in to the system.

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

INVESTIGATING over 1 year ago - at 05/10/2023 02:55AM

Horizon Cloud Service team is investigating issues with Horizon Cloud Service. Users may experience authentication failure in JP Region.

We are investigating this further and will provide further information soon.

Service reliability is a top priority at Horizon Cloud Service, and we are continuously improving our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

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