Outage in VMware Workspace ONE

Workspace ONE Access: Workspace ONE Access authentication issues / All Regions (Full Region)

Resolved Major
July 24, 2023 - Started about 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

VMware Workspace ONE Access is investigating reports of issues related to login using Connector-Based Authentication Methods and Launch of applications. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.
Components affected
VMware Workspace ONE Workspace ONE Access - US2 VMware Workspace ONE Workspace ONE Access - Canada VMware Workspace ONE Workspace ONE Access - US3 VMware Workspace ONE Access - Germany VMware Workspace ONE Workspace ONE Access - US1 VMware Workspace ONE Workspace ONE Access - Australia VMware Workspace ONE Workspace ONE Access - UK VMware Workspace ONE Workspace ONE Access -Japan VMware Workspace ONE Workspace ONE Access - Ireland
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/25/2023 10:25AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

MONITORING about 2 years ago - at 07/25/2023 10:16AM

Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Workspace ONE Access Connector restart may be required per https://kb.vmware.com/s/article/88523
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

INVESTIGATING about 2 years ago - at 07/25/2023 02:36AM

Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Connector restart may be required per https://kb.vmware.com/s/article/88523
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

INVESTIGATING about 2 years ago - at 07/25/2023 01:44AM

VMware Workspace ONE Access is investigating reports of issues related to login using Connector-Based Authentication Methods and Launch of applications. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems. Please visit support.workspaceone.com if you need additional assistance.

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