Outage in VMware Workspace ONE

Horizon Cloud Service next-gen: Microsoft Azure services connectivity issue - Australia East region

Resolved Major
August 30, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Horizon Cloud Service team is investigating issues with the Microsoft Azure services connectivity that can impact Horizon on Azure Pods. We will provide more information shortly. For latest updates on the Azure Network issue, please visit the link - https://status.azure.com Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems. Thanks for your patience. Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved. Thank You, VMware Horizon Communications Team
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/31/2023 04:42PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 08/31/2023 09:53AM

Horizon Cloud Service NextGen can confirm that our services are now available.

We are continuously monitoring to ensure that no further issues are observed. We will provide an update when we have any new information.

For latest updates on the Azure issue, please refer to https://status.azure.com.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 08/31/2023 04:45AM

Horizon Cloud Service NextGen can confirm improved stability and availability of our services.

We are continuing to monitor the availability of the service to ensure the recovery is complete.

Further updates will be provided in 2 hours, or as soon as we have more information.

For latest updates on the Azure Network issue, please refer to https://status.azure.com

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 08/31/2023 02:45AM

Horizon Cloud Service NextGen can confirm improved stability and availability of our services.

We are continuing to monitor the availability of the service to ensure the recovery is complete.

Further updates will be provided in 2 hours, or as soon as we have more information.

For latest updates on the Azure Network issue, please refer to https://status.azure.com

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 08/31/2023 12:48AM

Horizon Cloud Service NextGen can confirm improved stability and availability of our services.

We are continuing to monitor the availability of the service to ensure the recovery is complete.

Further updates will be provided in 2 hours, or as soon as we have more information.

For latest updates on the Azure Network issue, please refer to https://status.azure.com

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 08/30/2023 10:37PM

Horizon Cloud Service NextGen can confirm improved stability and availability of our services.

We are continuing to monitor the availability of the service to ensure the recovery is complete.

Further updates will be provided in 2 hours, or as soon as we have more information.

For latest updates on the Azure Network issue, please refer to https://status.azure.com.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

MONITORING over 1 year ago - at 08/30/2023 07:58PM

Horizon Cloud Service NextGen can confirm improved stability and availability of our services.

We are continuing to monitor the availability of the service to ensure the recovery is complete.

Further updates will be provided in 2 hours, or as soon as we have more information.

For latest updates on the Azure Network issue, please refer to https://status.azure.com.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 1 year ago - at 08/30/2023 06:00PM

Microsoft Azure is working on mitigating the issues. Horizon Cloud Service Team is actively working with Microsoft to resolve this issue. Further updates will be provided in 60 minutes, or as soon as we have more information.

For latest updates on the Azure Network issue, please visit the link - https://status.azure.com

Service reliability is a top priority at Horizon Cloud, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 1 year ago - at 08/30/2023 03:49PM

Microsoft Azure is actively addressing and mitigating the issues. Horizon Cloud Service Team is working with Microsoft to resolve this issue, and we anticipate sharing further details in the near future.

For latest updates on the Azure Network issue, please visit the link - https://status.azure.com

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 1 year ago - at 08/30/2023 02:05PM

Microsoft Azure is actively addressing and mitigating the issues. Horizon Cloud Service Team is working with Microsoft to resolve this issue, and we anticipate sharing further details in the near future.

For latest updates on the Azure Network issue, please visit the link - https://status.azure.com

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

IDENTIFIED over 1 year ago - at 08/30/2023 01:25PM

Horizon Cloud Service team has identified issues related to Microsoft Azure Storage and Compute resources within the Azure Australia East region. Customers utilizing Horizon Cloud Service next-gen within this region may encounter challenges when attempting to launch virtual desktops and performing admin operations.

For latest updates on the Azure issue, please visit the link - https://status.azure.com

Horizon Cloud Service Team is working with Microsoft to resolve this issue. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

INVESTIGATING over 1 year ago - at 08/30/2023 12:35PM

Horizon Cloud Service team is investigating issues with the Microsoft Azure services connectivity that can impact Horizon on Azure Pods. We will provide more information shortly.

For latest updates on the Azure Network issue, please visit the link - https://status.azure.com

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team

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