Horizon Cloud Service First-Gen: Increased Request Error Rate

The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Additional Information and Support:
Please visit Service Support Website at Customer Connect (https://customerconnect.vmware.com/login) or call Service Support Line at 1-877-4VMWARE.
For information on contacting VMware support, see How to file a Support Request in Customer Connect (https://kb.vmware.com/s/article/2006985).

Thank You,
VMware Horizon Communications Team

Horizon Cloud Service first-gen has remediated the intermittent authentication issue for the Horizon Cloud Administration console when using My VMware Credentials, and all Horizon Cloud services are fully available.

Thank you for your ongoing patience and cooperation.

Thank You,
VMware Horizon Communications Team

Horizon Cloud Service team has identified the issue and is actively working to resolve it.

Administrators who login into the Horizon Cloud Administration Console by explicitly entering “My VMware Credentials” rather than using VMware CSP, may not be able to login consistently.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team

Horizon Cloud Service team has identified the issue and is actively working to resolve it.

Administrators who login into the Horizon Cloud Administration Console by explicitly entering “My VMware Credentials” rather than using VMware CSP, may not be able to login consistently.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team

Horizon Cloud Service is investigating reports of issues with access to the administrative console login and some customers may encounter issues with logging into the Horizon Cloud Administration Console. We will provide more information shortly.

Thanks for your patience.

Thank You,
VMware Horizon Communications Team

Horizon Cloud Service is investigating reports of issues. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

Thanks for your patience.

Additional Information: VMware will provide additional updates on our Unified Status page (http://status.workspaceone.com) until this issue has been resolved.

Thank You,
VMware Horizon Communications Team