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Outage in VMware Workspace ONE

Workspace ONE Access and Hub Services: Hub Services Catalog slowness observed

Resolved Minor
February 23, 2024 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

VMware Workspace ONE Access and Hub Services is investigating reports of slowness with Favorites and Apps tabs. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/24/2024 02:02AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

MONITORING about 2 years ago - at 02/24/2024 01:57AM

Workspace ONE Access and Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED about 2 years ago - at 02/23/2024 08:36PM

The slowness with Favorites and Apps tabs is noticed by tenants that are integrated with Horizon Cloud Service Next-Gen.
Horizon Cloud Service Next-Gen entitlements are missing from the Favorites and Apps tabs for tenants that are integrated with Horizon Cloud Service Next-Gen.

INVESTIGATING about 2 years ago - at 02/23/2024 08:02PM

Operations teams are actively working to resolve the issue. Please stand by for further updates.

INVESTIGATING about 2 years ago - at 02/23/2024 08:00PM

VMware Workspace ONE Access and Hub Services is investigating reports of slowness with Favorites and Apps tabs. We will provide more information shortly. System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

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