Outage in VMware Workspace ONE

Workspace ONE Hub Services: Device Synchronization / (All Regions)

Resolved Major

April 25, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Workspace ONE Hub Services has identified a problem where some customers are having issues with their devices synchronizing between Workspace One Intelligent Hub Clients and Workspace One UEM. There may be limited or no service impact at this time. Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/25/2024 11:59PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

MONITORING almost 2 years ago - at 04/25/2024 10:45PM

Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED almost 2 years ago - at 04/25/2024 09:12PM

Workspace ONE Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

IDENTIFIED almost 2 years ago - at 04/25/2024 08:20PM

Workspace ONE Hub Services has identified a problem where some customers are having issues with their devices synchronizing between Workspace One Intelligent Hub Clients and Workspace One UEM. There may be limited or no service impact at this time.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

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