Outage in VMware Workspace ONE

Workspace ONE Hub Services: Device Synchronization / (All Regions)

Resolved Major
April 25, 2024 - Started 8 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Workspace ONE Hub Services has identified a problem where some customers are having issues with their devices synchronizing between Workspace One Intelligent Hub Clients and Workspace One UEM. There may be limited or no service impact at this time. Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Workspace ONE Hub Services Catalog - Japan VMware Workspace ONE Workspace ONE Hub Services Catalog - Canada VMware Workspace ONE Workspace ONE Hub Services Catalog - US3 VMware Workspace ONE Workspace ONE Hub Services Catalog - Germany VMware Workspace ONE Workspace ONE Hub Services Catalog - Australia VMware Workspace ONE Workspace ONE Hub Services Catalog -UK VMware Workspace ONE Workspace ONE Hub Services Catalog - Ireland VMware Workspace ONE Workspace ONE Hub Services Catalog - US1 VMware Workspace ONE Workspace ONE Hub Services Catalog - US2
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/25/2024 11:59PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

MONITORING 8 months ago - at 04/25/2024 10:45PM

Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED 8 months ago - at 04/25/2024 09:12PM

Workspace ONE Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

IDENTIFIED 8 months ago - at 04/25/2024 08:20PM

Workspace ONE Hub Services has identified a problem where some customers are having issues with their devices synchronizing between Workspace One Intelligent Hub Clients and Workspace One UEM. There may be limited or no service impact at this time.
Service reliability is a top priority at Workspace ONE and we are making continuous improvements to better our systems.

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