Workspace ONE UEM: Connectivity issues / Germany (Partial Region)

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Customers leveraging on-premise hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. VMware Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage VMware Workspace ONE Support for further assistance.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.

VMware Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

VMware Workspace ONE continues to experience issues.

Operations teams have escalated the issue with the third party vendor to resolve the issue.

VMware Workspace ONE continues to experience issues.

Operations teams have identified the issue network infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.

VMware Workspace ONE detected issues which may have impacted availability for SaaS environments.

Customers leveraging on-premise hosted VMware Workspace ONE integration modules such as VMware Workspace ONE Cloud Connector (ACC), VMware Enterprise System Connect (VESC), VMware Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.

My Workspace ONE portal has been updated for customers affected by this event.

System reliability is a top priority at VMware Workspace ONE, and we are making continuous improvements to better our systems.