Outage in VMware Workspace ONE

Workspace ONE Intelligence: Service Outage / GovCloud (Full Region)

Resolved Major
January 22, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Workspace ONE Intelligence has detected a service outage in GovCloud. Affected customers may observe: - Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows. - The Intelligence web console may not be accessible during this time. The Workspace ONE Intelligence team is actively investigating these issues, and will provide further status page updates.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 01/22/2025 12:59AM

The Workspace ONE Intelligence team has resolved the incident:
- Data submitted to Intelligence will appear in the UI, be included reports, and be processed by Freestyle workflows as usual.
- Intelligence web console access has been restored.

IDENTIFIED 6 months ago - at 01/22/2025 12:34AM

The Workspace ONE Intelligence team has addressed the underlying issue, and is monitoring service recovery.

IDENTIFIED 6 months ago - at 01/22/2025 12:20AM

The Workspace ONE Intelligence team has identified the cause of the service issues and is working to correct the problem.

INVESTIGATING 6 months ago - at 01/22/2025 12:12AM

Workspace ONE Intelligence has detected a service outage in GovCloud.

Affected customers may observe:
- Data submitted to Intelligence may take longer than normal to appear in the UI, be included in reports, or be processed by Freestyle workflows.
- The Intelligence web console may not be accessible during this time.


The Workspace ONE Intelligence team is actively investigating these issues, and will provide further status page updates.

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