Outage in VMware Workspace ONE

Workspace ONE UEM: Performance issues / Germany (Partial Region)

Resolved Major

July 20, 2025 - Started 6 months ago - Lasted 25 minutes
Official incident page

Incident Report

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

Components affected

VMware Workspace ONE Workspace ONE Assist - Germany

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 07/20/2025 08:07AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

IDENTIFIED 6 months ago - at 07/20/2025 07:45AM

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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