Outage in VMware Workspace ONE

Omnissa Access and Workspace ONE Hub Services: Scheduled directory sync not triggering / United States (Partial Region)

Resolved Minor

January 22, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Omnissa Access is investigating reports of scheduled directory sync not triggering for tenants on vmwareidentity.com. Suggested workaround is to manually trigger directory sync. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

Components affected

VMware Workspace ONE Workspace ONE Access - US1

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/22/2025 08:57PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

INVESTIGATING about 1 year ago - at 01/22/2025 08:48PM

Omnissa Access and Workspace ONE Hub Services continues to experience issues.
Operations teams have identified the issue and are working to resolve it.

INVESTIGATING about 1 year ago - at 01/22/2025 07:55PM

Omnissa Access is investigating reports of scheduled directory sync not triggering for tenants on vmwareidentity.com. Suggested workaround is to manually trigger directory sync.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

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