Outage in VMware Workspace ONE

Omnissa Access and Workspace ONE Hub Services: UEM Integration Impacted / APAC/EMEA

Resolved Major
June 26, 2025 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Workspace ONE UEM (AirWatch) data centers in APAC/EMEA is experiencing availability issues which is impacting some Omnissa Access and Workspace ONE Hub Services customers integrated with UEM in that data center. Omnissa Access and Workspace ONE Hub Services services are still available but impacted customers may see errors enrolling new mobile devices or using Workspace ONE mobile applications. Web browser access to the portal should not be affected. We are following the progress the UEM operations team is making in restoring stable connectivity to the data center. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 06/26/2025 02:42AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

IDENTIFIED about 3 hours ago - at 06/26/2025 02:42AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

IDENTIFIED about 4 hours ago - at 06/26/2025 01:47AM

Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED about 4 hours ago - at 06/26/2025 01:23AM

Omnissa Access and Workspace ONE Hub Services continue to monitor and investigate the issues.

Operations teams are actively investigating and troubleshooting the issues.

IDENTIFIED about 5 hours ago - at 06/26/2025 12:40AM

Workspace ONE UEM (AirWatch) data centers in APAC/EMEA is experiencing availability issues which is impacting some Omnissa Access and Workspace ONE Hub Services customers integrated with UEM in that data center.
Omnissa Access and Workspace ONE Hub Services services are still available but impacted customers may see errors enrolling new mobile devices or using Workspace ONE mobile applications. Web browser access to the portal should not be affected. We are following the progress the UEM operations team is making in restoring stable connectivity to the data center.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

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