Outage in VMware Workspace ONE

Omnissa Access and Workspace ONE Hub Services: Increased Request Error Rate / Japan (Full Region)

Resolved Minor
September 21, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Omnissa Access and Workspace ONE Hub Services is investigating increased error rates for requests made to the service in vmwareidentity.asia (jp.wss.workspaceone.com). There may be limited or no service impact at this time. Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Workspace ONE Hub Services Catalog - Japan VMware Workspace ONE Workspace ONE Access -Japan
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/21/2025 07:22AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

MONITORING 3 days ago - at 09/21/2025 05:31AM

Omnissa Access and Workspace ONE Hub Services has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED 3 days ago - at 09/21/2025 05:11AM

Omnissa Access and Workspace ONE Hub Services is investigating increased error rates for requests made to the service in vmwareidentity.asia (jp.wss.workspaceone.com). There may be limited or no service impact at this time.
Service reliability is a top priority at Omnissa and we are making continuous improvements to better our systems.

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