Outage in VMware Workspace ONE

Horizon Cloud Service Next-Gen: Universal Console Login issues (All Regions)

Resolved Major
October 29, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Horizon Cloud Service Next-Gen is investigating reports of issues with Virtual Desktop connections and Horizon Universal Console logins. We will share updates as more information becomes available. Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/29/2025 07:01PM

The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

MONITORING 3 days ago - at 10/29/2025 06:57PM

Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED 3 days ago - at 10/29/2025 06:06PM

Horizon Cloud Service Next-Gen identified issues with Microsoft Azure Front Door and implemented remediation steps to ensure end users connecting to Virtual Desktops remain fully operational.

However, Horizon Cloud Service Next-Gen still faces issues with Horizon Cloud Universal Console logins. The operations team is collaborating with Microsoft to resolve these problems.

Please refer to Azure Status page for more details: https://azure.status.microsoft/en-us/status

We will share updates within the next hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 10/29/2025 04:50PM

Horizon Cloud Service Next-Gen is investigating reports of issues with Virtual Desktop connections and Horizon Universal Console logins. We will share updates as more information becomes available.

Service reliability is a top priority for Horizon Cloud Service, and we are committed to continuous improvements in our systems.

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