Outage in VMware Workspace ONE

Workspace ONE UEM: Performance Issue / United States (Partial Region)

Resolved Major
October 29, 2025 - Started about 13 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Omnissa Workspace ONE is investigating reports of performance issues with a subset of SaaS environments. Operations teams have identified the issue with modernized services infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Workspace ONE UEM - USA

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 10/30/2025 01:49AM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

MONITORING about 11 hours ago - at 10/30/2025 01:29AM

Omnissa Workspace ONE has noted improved stability with SaaS environments.

Operations teams continue to actively work towards complete recovery.

IDENTIFIED about 12 hours ago - at 10/30/2025 01:04AM

Omnissa Workspace ONE has noted partial recovery with SaaS environments.

Operations teams continue to actively work towards complete recovery.

IDENTIFIED about 12 hours ago - at 10/30/2025 12:31AM

Omnissa Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

IDENTIFIED about 13 hours ago - at 10/29/2025 11:58PM

Omnissa Workspace ONE is investigating reports of performance issues with a subset of SaaS environments.

Operations teams have identified the issue with modernized services infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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