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Outage in Voipcom System

Login Issues - Voipcom Chat (Desktop & Mobile)

Resolved Minor
December 18, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of login errors affecting users on both the desktop and mobile editions of the Voipcom Chat platform. Users may encounter authentication failures or "Application Error" messages when attempting to sign in. Our engineering team is currently triaging the issue to identify the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/18/2025 10:23PM

The login issues affecting the Voipcom Chat platform (https://chat.voipcom.network/) across both desktop and mobile editions have been fully resolved.

Our engineering team has verified that the authentication services are back to 100% functionality. Users should now be able to log in without error. We will continue to monitor the logs for the next hour to ensure total stability.

We apologize for the interruption and thank you for your patience while we worked to restore service.

IDENTIFIED 4 months ago - at 12/18/2025 10:22PM

We have successfully identified the root cause of the login errors affecting both the desktop and mobile editions of Voipcom Chat (chat.voipcom.network).

Our engineering team has begun implementing a fix to restore service. We will provide another update once the fix has been deployed and we begin the monitoring phase.

INVESTIGATING 4 months ago - at 12/18/2025 08:09PM

We are currently investigating reports of login errors affecting users on both the desktop and mobile editions of the Voipcom Chat platform. Users may encounter authentication failures or "Application Error" messages when attempting to sign in. Our engineering team is currently triaging the issue to identify the root cause. We apologize for the inconvenience and will provide another update as soon as more information is available.

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