Outage in Voipcom System

Service Disruption: Click-to-Call Functionality

Resolved Minor

April 28, 2026 - Started 24 days ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue where users are experiencing login failures when attempting to sign into the Voipcom plugin. Current Impact: Users may receive error messages or be unable to authenticate within the Click-to-Call extension. The Click-to-Call functionality is currently unavailable for users who are not already signed in.

Components affected

Voipcom System Voice Platform

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 05/01/2026 04:56PM

Our upstream partner for the Voipcom plugin identified an issue with the authentication services. The partner successfully implemented a fix to restore full authentication capabilities, and the Click-to-Call functionality is now operating normally.

IDENTIFIED 24 days ago - at 04/28/2026 04:55PM

Our upstream partner for the Voipcom plugin has identified the root cause of the login failures. They are currently working on a fix to restore authentication services for the Click-to-Call functionality.

INVESTIGATING 24 days ago - at 04/28/2026 04:53PM

We are currently investigating an issue where users are experiencing login failures when attempting to sign into the Voipcom plugin.

Current Impact:

Users may receive error messages or be unable to authenticate within the Click-to-Call extension.

The Click-to-Call functionality is currently unavailable for users who are not already signed in.

Latest Voipcom System outages

Partial Texting Platform Outage - 9 months ago

Voipcom Chat Mobile App and Website - Authentication Failures - 11 months ago

Voipcom Chat - Login Issues - almost 2 years ago

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