Outage in Volusion

Phone Order Processing Issues

Resolved Minor
October 20, 2022 - Started almost 2 years ago - Lasted about 24 hours
Official incident page

Need to monitor Volusion outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Volusion, and never miss an outage again.
Start Free Trial

Outage Details

We are receiving reports of the Phone Order page not allowing orders to be placed. We recommend enabling the setting under Settings > Config Variables > Require Cvv2 number. This should resolve most issues impacting the phone order page, but our team is working on a solution that will allow us to not require that setting. We will continue to update this page and when we have any further updates for this issue, we will provide them here.
Components affected
Volusion V1 - Dashboard Services
Latest Updates ( sorted recent to last )
INVESTIGATING almost 2 years ago - at 10/20/2022 03:20PM

We are receiving reports of the Phone Order page not allowing orders to be placed. We recommend enabling the setting under Settings > Config Variables > Require Cvv2 number. This should resolve most issues impacting the phone order page, but our team is working on a solution that will allow us to not require that setting.

We will continue to update this page and when we have any further updates for this issue, we will provide them here.

Latest Volusion outages

Manage FTP Page Inaccessible - about 1 month ago
Rackspace Webmail Login - about 1 month ago

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3245 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime