Outage in Volusion
Order Confirmation Email Disruption
Resolved MajorIncident Report
We began experiencing issues with store-generated emails being dropped from the system at 11:35am Central Time. Order confirmation emails stopped sending around that time and resumed at around 1:11pm Central Time. Order notifications for orders received since 11:35am can be resent by navigating to the new order and using the dropdown for Select Email under Invoices/Shipping. Select "Invoice (To Customer)" and click "Resend Email".
Components affected
Volusion V1 - E-mail ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/24/2025 01:39PM
This incident has been resolved.
MONITORING
9 months ago - at 07/23/2025 06:26PM
We began experiencing issues with store-generated emails being dropped from the system at 11:35am Central Time. Order confirmation emails stopped sending around that time and resumed at around 1:11pm Central Time. Order notifications for orders received since 11:35am can be resent by navigating to the new order and using the dropdown for Select Email under Invoices/Shipping. Select "Invoice (To Customer)" and click "Resend Email".
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