Outage in Volusion

Cannot Login To My.Volusion

Resolved Major
June 20, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are receiving reports that merchants cannot login to my.volusion.com at this time. We are investigating the issue and will post updates as they become available.
Components affected
Volusion V1 - Support
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/20/2023 04:49PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/20/2023 03:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 06/20/2023 03:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/20/2023 03:36PM

We have pinpointed a workaround for logging into your account. The issue pertains specifically to volusion.com/login, which is currently not working. Logging directly into my.volusion.com will allow you to access the app.

INVESTIGATING over 2 years ago - at 06/20/2023 03:27PM

We are receiving reports that merchants cannot login to my.volusion.com at this time. We are investigating the issue and will post updates as they become available.

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