Outage in Vonage API

Video Media Connection issue US-EAST-1 Region Server

Resolved Minor

January 08, 2026 - Started 3 months ago - Lasted less than a minute
Official incident page

Incident Report

Our monitoring system alerted us to a service issue with Media Connection. Customers may have experienced problems impacting Media Connection in the US-EAST-1 region server from 2026-01-09T00:48:10.000UTC until 2026-01-09T00:48:25.000UTC There were networking problems on the server, and the affected server has since been taken out of rotation. All services have been restored. If you're still experiencing the issue, please create a new session, and it should be resolved. Please let support@api.vonage.com know if you continue to experience problems with this.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/09/2026 02:39AM

Our monitoring system alerted us to a service issue with Media Connection.

Customers may have experienced problems impacting Media Connection in the US-EAST-1 region server from 2026-01-09T00:48:10.000UTC until 2026-01-09T00:48:25.000UTC

There were networking problems on the server, and the affected server has since been taken out of rotation. All services have been restored.

If you're still experiencing the issue, please create a new session, and it should be resolved. Please let support@api.vonage.com know if you continue to experience problems with this.

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