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Outage in Vonage API

Service Issue in Platform - Verify V2 API - Silent Authentication

Resolved Minor
December 18, 2025 - Started 4 months ago - Lasted less than a minute
Official incident page

Incident Report

We identified an issue where some customers received a 422 error response with the detail field "sandbox" unknown parameter when calling the /v2/verify endpoint using the silent_auth workflow action between 2025-12-17 09:45 UTC and 2025-12-18 10:19 UTC. This occurred because our Engineering team deployed a change aimed to deprecate the Silent-Auth sandbox usage. As a result, customers not identified to be using sandbox = false in their Verify workflow received a 422 error. Our team rolled it back and this should be fixed. The incident is now resolved. We apologize for any inconvenience this may have caused.

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RESOLVED 4 months ago - at 12/18/2025 12:25PM

We identified an issue where some customers received a 422 error response with the detail field "sandbox" unknown parameter when calling the /v2/verify endpoint using the silent_auth workflow action between 2025-12-17 09:45 UTC and 2025-12-18 10:19 UTC.

This occurred because our Engineering team deployed a change aimed to deprecate the Silent-Auth sandbox usage. As a result, customers not identified to be using sandbox = false in their Verify workflow received a 422 error.

Our team rolled it back and this should be fixed. The incident is now resolved.
We apologize for any inconvenience this may have caused.

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