SMS Channel Degradation

The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.

You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.

The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.

You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.

The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and a subset of customers that may be experiencing lingering effects of this incident.

You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com OR https://www.vonage.com/support/.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We are actively progressing the migration of the affected infrastructure to an alternative environment. As a result of the mitigations applied so far, the majority of impacted traffic has been restored

Please be aware that any messages that were queued during this incident will not be processed and should be considered dropped.

We will provide an update within the next 4 hours.

Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com

We are continuing to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We have seen significant recovery across a number of affected regions for newly submitted messages, with the majority of impacted traffic now restored.

Previously queued messages will be delivered once service is fully restored.

Our teams remain closely engaged with our third-party provider as they continue to work toward full resolution. We will provide a further update in next 4 hours

Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider's data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

As a result of mitigations applied, we have seen significant recovery across previously affected regions, with the majority of impacted traffic now restored.

We remain closely engaged with our third-party provider as they work toward full resolution. We will provide further updates tomorrow. Should there be any significant developments overnight, we will post an update sooner.

Thank you for your continued patience and understanding. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

An incident at one of our provider’s data centers caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally.

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored.

We will provide a further update within 60 minutes.

Thank you for your continued patience. If you have any questions, please contact api.support.vonage.com.

Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue. We have applied mitigations and are observing partial recovery on new traffic across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing.

Previously queued messages will be delivered once full service is restored.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Following a service interruption reported by our third-party provider, we continue to monitor the impact to our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue. Previously queued messages will be delivered once full service is restored.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Following a service interruption reported by our third-party provider, we continue to monitor the impact on our services, which may have impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel).

We are closely engaged with our third-party provider as they work to resolve the issue.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We have identified the issue that is impacting your SMS services. The root cause has been confirmed as an infrastructure outage with our third-party data centre provider.

The following services are currently impacted with degraded performance:

SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)

We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is restored.

We are actively working with our third-party provider to restore full service as quickly as possible. We will continue to provide further updates within 60 minutes and once full service is restored.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Update | Investigating

We are continuing to investigate an infrastructure issue that is causing delays and delivery failures for SMS across multiple services and regions.

The following services are currently impacted with degraded performance:
SMS API
Messages API (SMS channel)
Verify (SMS channel)
Verify V2 (SMS channel)

We are actively working to restore full service. We will provide a further update within 60 minutes.

Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

Our engineering team continues to work to resolve the issue that is impacting a wider range of services, including all SMS services within the Verify API V2, Verify API Legacy, SMS API, and Messages API.

We'll continue to provide further updates here within 60 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com

We are aware of issues that may be impacting your Verify API V2 SMS channel.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes.

Thank you for your patience and understanding.

If you have any questions, please contact api.support.vonage.com