Outage in Vonage Business
Issue with Call Transfers
Resolved MinorIncident Report
Summary AI Generated
Vonage Business experienced a 16.2-hour service disruption affecting users' ability to transfer calls and use Call Park & Visual Call Park features. Engineers implemented initial mitigation measures and monitored service recovery throughout the incident. Full service was restored the following day, with Vonage committing to provide a formal root cause analysis.
We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/16/2026 01:45PM
Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support
MONITORING
8 days ago - at 04/15/2026 11:08PM
Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.
MONITORING
8 days ago - at 04/15/2026 10:24PM
Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support
INVESTIGATING
8 days ago - at 04/15/2026 09:38PM
We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support
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